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FAQs

How do I know my order has been confirmed?

You will receive an email containing the details of your order. In this email, you will be provided with a unique Order ID (eg. #1234), and a listing of the items you have ordered.

What should I do if I didn't receive a confirmation email?

We always recommend to our valued customers to check the SPAM Folder if you have not received an order confirmation. If you still do not see it there, please email customer service at info@YulieHair.com 

How do I change information on my order?

It is important to notify us RIGHT AWAY to make a change to your order. Once your order has been processed, we cannot make any changes to your order information. You have 24 Hours to make any changes to your order. 

Can I cancel my order?

You may cancel orders up to 24 hours after placing your order. After 24 hours, we cannot cancel your order.

When will my order ship?

Please allow an estimate of 7-10 days for processing, shipping and delivery. We usually ship Mon, Weds and Fri. 

THE STATUS OF MY ORDER IS DELIVERED, BUT IT ISN’T HERE YET.

If your order says it is delivered, please contact your local post office or allow up to 5 days after the reported delivery. Yulie Hair is not responsible for lost of stolen packages. 

How does your Returns Policy Work?

Our return policy applies when wrong items are delivered or item is broken upon delivery. To be eligible for a return your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customers are responsible for paying for the return label. Please contact customer service before sending back any returns.

*NOTE: To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to customer service at info@yuliehair.com to confirm the return. Any returns without confirmation will be voided. 

Refund will be issued if:

* The item is defective

* you received the wrong item

Please note you will be required to provide pictures of the received items to qualify for an exchange/refund

When is an exchange/refund not possible?

you are not eligible for a refund/exchange for the following reasons. If:

* The order is not corrected/canceled before the order has been processed. 

* The product is not broken or defective

* The product is damaged because of your own use

* The product is not in the same condition as you received it.

* You received the correct item but you want to exchange it for a different design or model.

 

Top Quality products
Fast shipping
Real Results
Excellent customer service